Integrating with ServiceNow › How to Configure a ServiceNow Integration › Using the SerivceNow Integration › Customize ServiceNow Incident Fields with CA SOI Alert Parameters › CA Process Automation ServiceNow Gateway Variables

CA Process Automation ServiceNow Gateway Variables

When the CA Process Automation ServiceNow Gateway creates ServiceNow incident, you can populate the fields by the following methods:

• Use static text or default values that CA Process Automation or ServiceNow settings specify. For example, UCFBrokerURL, ServiceNowInstance, or ServiceNowClientURL.
• Use CA SOI alert information. For example, the ServiceNow incident Description value is generated using the CA SOI Description from the incident-generating alert. Information that CA SOI generates can come from an alert attribute value that uses the CA SOI Action Editor.

Regardless of the method by which the field is populated, a field that is defined as mandatory on the ServiceNow form must have a value for the incident to be created.

When you specify how fields are populated during ticket creation, use static values or CA Process Automation-provided variables. The available variables are as follows:

CA SOI alert attribute variables

Describes alert details.

ServiceNow parameters

Passes information to ServiceNow when generating an incident.

This section describes the available CA SOI alert variables and ServiceNow parameters that CA Process Automation uses to store user-specified custom and mandatory fields.