Alert Management Overview › How to Escalate Alerts › Send an Alert Email Notification

Send an Alert Email Notification

You can notify a technician about an alert situation. For example, the technician may need to fix a resource or restart a service. You can send an email that contains the information in the alert.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator. If this feature is unavailable, contact your administrator.

Follow these steps:

1. Right-click an alert and select Mail.

   Note: An alternative is to select one or more alerts and click on the toolbar. This icon lets you send information about multiple alerts.

2. Perform one of the following actions:
   • Enter an address in the To: field and other addresses in the CC: field. Only the To: field is required.
   • Enter a subject in the Subject field.
   • Select email or pager in the Template field.
   • (Optional) Edit any text in the body of the message.
3. (Optional) Click Edit to remove one or more alert fields from the message. Select the check box for the fields you want to send and click OK.
4. In the Mail Selected Alerts dialog, click Send.