As an operator, you can manually escalate alerts by taking a defined action or sending an email notification.
Alert escalation is the ability to enact some escalating action as a result of an alert. Actions include opening a help desk ticket, running a command, sending an email, and so on.
Depending on your access privileges, you can manually escalate an alert in the following ways:
Any user can view a help desk ticket associated with an alert, regardless of user access privileges.
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