Alert Management Overview › How to Escalate Alerts › Take Action on an Alert

Take Action on an Alert

You can take any defined action on alerts that are displayed either on the Services tab or on the Alert Queues tab in the Contents pane.

Follow these steps:

1. Right-click an alert in the Operations Console Alerts tab and select Take Action.

   Note: If there is already a default action set, the default action performs. To change the default action, change the preference from the Alerts Tab folder in the View, Preferences menu item.

2. Perform one of the following actions:
   • Select an existing escalation policy action.
   • Click Create and create an action in the Escalation Action Editor dialog.
3. (Optional) Select the Use this selection as the default and do not show this dialog again check box. This option hides the dialog in the future and uses the default action.
4. Click OK.

   CA SOI attempts to perform the action. A dialog opens indicating whether the action succeeded or failed.

5. (Optional) Click Show Details to view successful or failure information.
6. Click OK.