Alert Management Administration › Set Root Cause Analysis Mode › Examples: Root Cause Analysis by Mode › Example: Combination (CA SOI and Domain Manager) Derived Root Cause Analysis

Example: Combination (CA SOI and Domain Manager) Derived Root Cause Analysis

In this example, the administrator configures the Root Cause Analysis Setting to Combination mode. In Combination mode, either or both CA SOI and the domain manager can determine the root cause.

As you recall from the previous examples, CA SOI determined that "Service_A" is the root cause and the domain manager, CA Spectrum, determined that "router1" is the root cause.

The Operations Console indeed shows that there are actually two root causes: "Service_A" with CA Spectrum as the source and "router1" with CA Spectrum as the source. The MDR Root Cause and MDR Symptom columns also show what CA Spectrum determined.