Alert Management Overview › How to Assign and Update Alerts › Exempt or Unexempt Alerts

Exempt or Unexempt Alerts

You can exempt an alert if you do not want the condition of the alert to affect the overall status of a service. You can only exempt infrastructure alerts, not service alerts. When a user exempts an alert, the name of the alert is dimmed to let other users know it is exempt. To exempt or unexempt an alert, use the following feature.

You can manually exempt alerts on the Operations Console. The exempted alerts appear dimmed in the Alerts tab.

Follow these steps:

1. Select a service in the Services Tab or an alert queue in the Alert Queues tab.
2. In the Contents pane Alerts tab, select an alert or press Ctrl/Shift + click to select multiple alerts.
3. Click the Exempt selected alerts icon.

   The exempted alerts are dimmed.

   Consider the following items:

   • You can also right-click an alert and exempt the alert with the context menu.
   • To unexempt the alerts, repeat the same steps and click the Unexempt selected alerts icon.
   • You can add the Exempt column to the Alerts tab. The column displays Yes or No for Exempt/Unexempt alerts. For more information about adding columns, see the User Guide.

The Alert Details tab lets you view and change the Exempt status of the selected alert.