Alert Management Overview › How to Assign and Update Alerts › Clear an Alert

Clear an Alert

You clear an alert when you resolve the situation that caused creation of the alert.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

After you clear an alert, you can view cleared alert history in the following places for historical analysis:

• In the Cleared Alert History tab of the Component Detail pane when you select a service. This tab displays all cleared alerts that were once associated with the selected service.
• In the Cleared Alert History table of the Contents pane Information tab when you select an alert queue. This tab displays all cleared alerts that were once associated with the selected alert queue.

Follow these steps:

1. Right-click the alert and select Clear.
2. Click OK.

   The alert is cleared and removed from the Alerts tab. Any associated help desk ticket is also closed.

More information:

Create a Clear Alert Action