Alert Management Overview › How to Assign and Update Alerts › Update Alert Attributes

Update Alert Attributes

You can manually add values for the following attributes from the Write Alerts dialog:

• Annotations
• Assigned
• Ticket ID

This feature lets you quickly make a note in the alert, specify an assigned technician, or manually link the alert with a corresponding help desk ticket.

If you have integrated CA SOI with a help desk application such as CA Service Desk or BMC Remedy, the Ticket ID attribute should populate automatically for incidents created based on the Create Ticket escalation policy.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

Follow these steps:

1. Perform one of the following actions:
   • Right-click an alert and select Write Alerts.
   • Select multiple alerts using the Ctrl key, right-click any of the selected alerts, and select Write Alerts.
2. Select the attribute to update in the Attribute drop-down list, enter an attribute value in the Attribute Value field, and click OK.

   Note: If you selected multiple alerts, all alerts inherit the specified annotation, assignment, or ticket ID.