Alert Management Overview › How to Assign and Update Alerts › Acknowledge or Unacknowledge Alerts

Acknowledge or Unacknowledge Alerts

The first step in resolving an alert is acknowledging its existence. Because acknowledgment creates an audit history entry that identifies who acknowledged the alert, you can also use acknowledgment to indicate alert ownership.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

To acknowledge an alert, right-click an alert and select Acknowledge.

Note: An alternative is to select one or more alerts and click the icon Acknowledge selected alerts on the toolbar. This icon lets you acknowledge multiple alerts at a time.

A checkmark appears in the Acknowledged column.

Note: If you acknowledged the wrong alert, you can remove the checkmark by clicking the Unacknowledge selected alerts icon.