Alert Management Overview › How to Assign and Update Alerts › Assign Alerts

Assign Alerts

When an alert arrives on the Operations Console, you assign someone to resolve the situation that caused it. The steps taken to solve the situation are recorded in the Update History section on the Alert Details tab of the Component Detail pane.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

Follow these steps:

1. Select an alert to assign in the Alerts tab.
2. Click the set link next to the Assigned property in the General Information section.
3. Enter an assignee, and press Enter.