Monitoring Services from the Dashboard › Navigate the Mobile Dashboard › View Service Alerts

View Service Alerts

The Alerts page displays active alerts for the selected service. You can also access alerts by viewing an alert queue.

Follow these steps:

1. Access the Mobile Dashboard.
2. Tap the Status Indicator to the right of a given service.

   Each alert displays a colored icon that indicates the severity of the alert. If an alert displays a blue check mark, the alert is acknowledged.

   Direct Alerts

   Lists the alerts that are raised on the service itself.

   Affecting Alerts

   Lists the alerts that are raised on the CIs and child services in the service.

3. You can perform the following actions on this page:
   • Tap Metrics to display the health, quality, risk, and availability for the selected service.
   • Tap Details to display the USM properties for the service.
   • Tap Hierarchy to display the parent and child services of the service.

     Note: If this service does not have any parent or child services, the Hierarchy tab does not appear.

   • Tap an alert to see the alert details and to take action.