Monitoring Services from the Dashboard › Perform Actions on Alerts on the Mobile Dashboard › View Alert Root Cause

View Alert Root Cause

A root cause alert is an alert that CA SOI determines after analyzing the alerts associated with a service which is based on one of the following criteria:

1. A triggered root cause rule determining the alert that is the true root cause of the service degradation which is based on relationships and topology.
2. The alert with the highest impact if no root cause rules have been triggered.

Follow these steps:

1. Access the Mobile Dashboard.
2. Tap the Status Indicator to the right of a given service.
3. Tap an alert.

   Note: Root cause links are provided for service alerts only.

4. Tap Go to root cause.

   The Actions page opens for the selected root cause alert.