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Monitoring Services from the Dashboard › Perform Actions on Alerts on the Mobile Dashboard › Escalate Alerts

Escalate Alerts

You can send an escalation action for a selected alert. Only escalation actions defined in the Operations Console appear on the list.

Note: This feature is available only if you have appropriate access privileges. For more information, contact your CA SOI administrator.

Follow these steps:

  1. Access the Mobile Dashboard.
  2. Tap the Status Indicator to the right of a given service.
  3. Tap an alert.
  4. Tap an escalation action.

    The escalation action is performed and a message appears indicating the action was performed successfully. If the action opened a ticket, then a request number appears also.