

Using Accounting Component › Account Management › How to Apply QoS SLA Violation Adjustments › Apply QoS SLA Violation Adjustments Globally
Apply QoS SLA Violation Adjustments Globally
Applying QoS SLA violation adjustments globally may be required when an SLA violation affects all accounts rather than a small number of accounts. An example may be a system-wide outage resulting in denial of services to all accounts for a time period that exceeds the downtime allowed by the accounts' SLA.
To apply QoS SLA violation adjustments globally
- Select Accounting, Adjustments.
- Select SLA Violation.
- Click the Add SLA Violation Adjustment button.
The Add SLA Violation Adjustment window appears.
- Complete the fields on this window; these fields are explained in SLA Violation Adjustment Properties.
While completing the fields on this window, do the following:
- For the option named Adjustment For, click the radio button named All Accounts.
- Optionally, to change the Business Unit, click Search Business Unit icon next to the Business Unit field in the Adjustment definition page.
- Click OK
Copyright © 2013 CA.
All rights reserved.
 
|
|