Using Accounting Component › Account Management › How to Apply QoS SLA Violation Adjustments › QoS SLA Violation Adjustment Properties

QoS SLA Violation Adjustment Properties

You specify the QoS SLA Violation Adjustment properties on the Add SLA Violation Adjustment window. The following properties may require explanation:

Adjustment For

Specifies the account number of the account being adjusted.

Adjustment Type

Specifies whether the adjustment is a fixed amount or a lookup. A lookup refers to a tiered service option group based on the total violations of an SLA package, agreement, or agreement value.

Lookup Service Option Group

Specifies the tiered service option group to use with the lookup adjustment types. The selected item is used to help calculate the adjustment amount.

Per Violation

Specifies the fixed amount to adjust for each violation.

This option applies only when the Adjustment Type is Fixed Amount.

Aggregate Violations on Invoice

Specifies that each violation appears as one line item on the invoice.

This option applies only when the Adjustment Type is Fixed Amount.

Tier Type

Specifies the type of lookup into the tiered service option group, as follows:

Lookup

Selects the first matching tier.

Variable Lookup

Selects all tiers up to and including the matching tier.