You can apply violation adjustments for QoS SLAs either globally to all accounts or individually to a specific account.
Note: Request Service Level Agreements (SLAs) are a feature of CA Service Catalog, while Quality of Service (QoS) SLAs are available only if CA Service Catalog is integrated with CA Business Service Insight. The terms request SLA and QoS SLA are used when needed in the documentation to distinguish between the two types of SLAs.
Perform the procedure that meets your requirements:
To use SLA violation adjustments, you must integrate CA Service Catalog with CA Business Service Insight.
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