Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface › Define a Trouble Ticket Interface › Define a CA Service Desk Trouble Ticket Interface

Define a CA Service Desk Trouble Ticket Interface

The CA Service Desk integration feature must be implemented before you can send alert trouble tickets to it; otherwise, all alert forwarding requests fail.

Note: For more information, see the CA Common Services for z/OS Service Desk Integration Guide.

To define a CA Service Desk trouble ticket interface

1. Enter /ALADMIN at the prompt.

   The Alert Monitor : Administration Menu appears.

2. Select option I - Define Trouble Ticket Interface.

   The Alert Monitor : Trouble Ticket Interface Definition panel appears.

3. Enter SERVICEDESK in the Interface Type field, and press F6 (Action).

   The Service Desk Trouble Ticket Setup panel appears.

4. Complete the following fields:

   CA Service Desk Server Web Services HTTP URL

   Specifies the HTTP URL of the web services definitions on the target CA Service Desk server.

   Default: If left blank, the CA Common Services CAISDI/soap component chooses the default server.

   Note: This URL points to the web services definitions that CAISDI/soap invokes to create the requests. This is not the same as the URL that is used to log on to CA Service Desk. Contact your CA Service Desk administrator for the URL.

   CCI Sysid

   Specifies the CCI system ID of the LPAR where the CAISDI/soap task is active. This is the SYSID name specified in the CAICCI startup JCL.

   Default: If left blank, the local CAICCI on this LPAR locates a suitable CAISDI/soap task.

   Request Description Format

   Specifies whether the USD Request Description field is produced with HTML formatting or in plain text (TEXT).

   Default: HTML

   Note: In most cases, leaving the CA Service Desk Server Web Services HTTP URL and CCI Sysid fields blank will suffice. This lets the CAISDI/soap component use its default values.

   Press F3 (File)

   The definition is saved.