Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface › Define a Trouble Ticket Interface

Define a Trouble Ticket Interface

If you want to enable operators to raise trouble tickets on alerts, you must define the trouble ticket interface.

To define a trouble ticket interface between the Alert Monitor and another application

1. From the Alert Monitor Administration Menu, select option I - Define Trouble Ticket Interface.

   The Alert Monitor : Interface Definition panel appears.

2. Enter the type of interface that you want to define in the Interface Type field.

   Note: To obtain a selection list of valid values, enter ? in this field.

3. Press F6 (Action).

   A panel appears where you can define an email, custom, or CA Service Desk interface. The type of panel displayed varies, depending on the interface type that you specified.