Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface

Alert Monitor Trouble Ticket Interface

The Alert Monitor provides an interface that lets you send alert information in the form of a trouble ticket to another interface automatically or manually.

The Alert Monitor supports the following interfaces for raising trouble tickets:

Electronic Mail

Sends an email describing the problem to a problem management application or a particular person. This method can be used to send tickets to multiple problem management applications.

Custom

Lets you write your own NCL procedure to deliver the trouble ticket to an application by whatever means you choose. For example, you can do the following:

• Invoke a REXX procedure, and pass alert variables.
• Send to any external interface, for example, problem-management product.
• Send to MVS system facilities, for example, system console, data sets, SMF user records, or batch jobs.
• Invoke applications, for example, FTP.

Service Desk

Creates a new CA Service Desk request from the alert details.

Note: If your CA Service Desk installation is configured with the optional ITIL application, incidents are created instead of requests.

Note: You can choose one interface only.

If you want the operator to supply information when requesting the creation of a ticket, you also need to set up the trouble ticket data entry definition.