Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface › Define a Trouble Ticket Interface › Define an Email Trouble Ticket Interface

Define an Email Trouble Ticket Interface

This option enables alert details to be sent using email.

Note: To enable this option, you must ensure that your Systems Programmer enables SMTP support on this region's TCP/IP stack.

To define an email trouble ticket interface

1. Enter /ALADMIN at the prompt.

   The Alert Monitor : Administration Menu appears.

2. Select option I - Define Trouble Ticket Interface.

   The Alert Monitor : Trouble Ticket Interface Definition panel appears.

3. Enter EMAIL in the Interface Type field, and press F6 (Action).

   The Email a Trouble Ticket panel appears.

4. Leave the &$USRNAME variable in the Mail Address field. The variable works with the default trouble ticket data entry definition to specify the email address of the trouble ticket system to which you want to send the message. The data entry definition lets operators specify the address.

   If you do not want operators to be able to change the address, specify the address in the Mail Address field and delete the fields in the data entry definition.

   Complete the other fields:

   Host Name

   (IBM's Communications server only) Specifies the host name of this system. This is usually the NJE node name.

   SMTP Node Name

   (IBM's Communications Server only) Specifies the NJE node name on which the SMTP server runs. This is usually the same value as the Host Name.

   SMTP Job Name

   (IBM's Communications server only) Specifies the name of the address space in which SMTP runs. This is usually SMTP.

   SMTP DEST Id

   (CA TCPaccess CS only) Specifies the destination ID in the REMOTE parameter of the SMTP statement in member APPCFGxx of the PARM data set.

   Exit Procedure Name

   Specifies the name of an NCL exit routine, in which you can customize the email message sent by this trouble ticket.

   Subject

   Specifies the heading to display as the subject of the email message.

   Enter Mail Text Below

   Specifies the mail message text. Press F1 (Help) for information about variables.

   Press F3 (File).

   The definition is saved.