Update Role Ticket Tree

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Update Role Ticket Tree

The Update Role Ticket tree is generated following one of two tasks:

In the case of where a request is made to update a role's definitions, when the Self-Service manager made a request to add links to the specific role. When only requests to remove links have been made, the Update Role ticket tree that is generated follows the standard format for other Self-Service ticket trees.
In the special case of Manage My Team's Role Assignments, when the number of users selected to enroll in a role is greater than the system threshold, a different set of tickets is generated.
The system threshold is set in the eurekify.properties file and is governed by the property filter:
```
approvals.configuration.updateRole.minimumLinks = 4
```

The ticket tree in this case is constructed as follows:

Stage 1:


Ticket				Description
Approval Root ticket			This ticket is identical to other Approval Process Approval Root tickets.
	Self-Service Main Request Parent Ticket		An Update Role parent ticket
		Approver Ticket	The Role Approver ticket. This is an Update Role approver ticket. It is sent to the Role manager. It contains all the requests to add a link between the new role and other entities. For more information see Self-Service Request Update Role Approver Ticket

After the Role manager has approved the enrollment of all the users in the Approver ticket, stage 2 begins and a new set of tickets is generated.

Stage 2:


Ticket			Description
Approval Root ticket			This ticket is identical to other Approval Process Approval Root tickets.
	Self-Service Main Request Parent Ticket		An Update Role parent ticket.
		Approver Ticket	Only one. An Update Role approver ticket.

The following sub-trees are examples of possible Request sub-trees for an Update Role ticket tree:



Approver Ticket		This Role Approver ticket has been completed and is now archived
Self-Service Request Parent ticket		A Link User-Role parent ticket
	Approver Ticket	Only one. A Link User-Role approver ticket
Self-Service Request Parent ticket		A Remove Link Role-Resource parent ticket
	Approver Ticket	Only one. A Remove Link Role-Resource approver ticket

Note: If the Self-Service request included removing links, the sub-trees generated in stage 2 will include Remove Entity-Link type tickets.

The number of Remove Link/Link User-Role subtrees depends on the number of entity-role requests that were originally submitted. If a request was made to enroll 10 users to a role, then there will be 10 Link User-Role subtrees generated during the second stage of the Self-Service Approval Process.

The Remove Link/Link User-Role parent and approver tickets are standard tickets.

More information:

CA RCM Properties

Updating Role Definitions

Running Self-Service Tasks

Manage My Team's Role Assignments

Self-Service Request New Role Parent Ticket

Self-Service Request New Role Approver Ticket

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