Portal User Guide › Role Definition Tickets › Update Role Ticket Tree › Self-Service Request Update Role Parent Ticket

Self-Service Request Update Role Parent Ticket

The Self-Service Request Update Role Parent ticket is a management ticket generated by the CA RCM portal when a request made using the business process Managing My Team's Roles involves a number of users that exceeds the system threshold. While the Approval Root ticket controls the lifecycle of the whole tree, the Update Role Request Parent ticket controls the lifecycle of the approver ticket generated during stage 1 of the Approval Process and also all the sub-trees generated during stage 2 of the Approval Process.

In this section you will find information specific to the Self-Service Request Update Role Parent ticket.

<Ticket Title>

Update Role

Title

Update Role [Role Name]

Description

Update Role [Role Name]

The More Details>>/<<Less Details option provides more information than in other parent tickets. In this case you can see a full list of the ID numbers for all the users that you (or the Self-Service manager) requested to enroll in this role.

Use this ticket's functionality when you wish to transfer the specific link's sub-tree to the management of another user or to cancel this specific review. You can use the options in the ticket's Advanced section to access additional information concerning the current ticket and the rest of the tickets in the sub-tree.