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When a Self-Service multi-user request of the type Manage My Team's Roles is generated, and the number of users exceeds the CA RCM Portal's threshold, an Update Role Approver ticket is generated in the first stage of the Approval Process. Once the role manager approves the enrollment of the users listed in the ticket in the role, a new set of Approver tickets is generated. This second set of sub-trees consists of parent-child pairs of tickets, where the parent ticket is a standard Link User-Role Parent ticket and the child ticket is a standard Link User-Role Approver ticket.
The Update Role Approver ticket supplies you with all the data you need to make the decision whether to approve or reject the Self-Service provisioning request. The Approver ticket also provides you with the required functionality to assist you in the process.
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