Portal User Guide › Role Definition Tickets › Add New Role Ticket Tree › Self-Service Request New Role Parent Ticket

Self-Service Request New Role Parent Ticket

The Self-Service Request New Role Parent ticket is a management ticket generated by the CA RCM portal during the third stage of the Add New Role Approval Process. While the Approval Root ticket controls the lifecycle of the whole tree, the New Role Request Parent ticket controls the lifecycle of the approver ticket generated during the third stage of the Approval.

The ticket's type is the same as the Approver ticket below it, but it is intended to be a management ticket. The ticket owner in this case is the role manager.

In this section you will find information specific to the Self-Service Request New Role Parent ticket.

<Ticket Title>

Link [Entity] Role

Title

Request to add [Entity] to role association. Role: [Role], [Entity]: [Entity ID]. For example: Request to add user to role association. role:'Corporate Security',user:'89213720'

Description

Request to add [Entity] to role association. Role: [Role], [Entity]: [Entity ID] -Request was submitted on Universe [Universe] from [Self-Service Task]. For example: Request to add user to role association. role:'Corporate Security',user:'89213720' - Request was submitted on Universe Portal from Add Role.

The More Details>>/<<Less Details option provides additional information.

Use this ticket's functionality when you wish to transfer the specific sub-tree to the management of another user or to cancel this specific review. You can use the options in the ticket's Advanced section to access additional information concerning the current ticket and the Approver ticket associated with it in the sub-tree.