|
|
|
The Self-Service provisioning Approver ticket provides the following General functionality:
Closes the ticket.
Saves the changes made to the ticket.
Transfers the ticket tree to another manager.
Transfers the ticket tree to another manager.
Allows you to request a consult from one or more managers. When you activate this service, a View Consult Results button appears in the Advanced functions section of the Ticket Properties Form.
Approve the Self-Service request. In this case, this leads to the second stage of the Approval Process, where the user review Approval Process sub-trees are generated and the Approver tickets are sent to the user managers.
Reject the Self-Service request.
Note: It is important to remember that when reviewing an Update Role Approver ticket, you can either accept the request for ALL listed users, enrolling all of them, or you can reject the request for ALL users.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |