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Working with Links › Manage Tasks › How to Manage Task Lists › Analyze Task Details

Analyze Task Details

If different groups handle different types of tasks, the content administrator first reviews information about the underlying request. This information can indicate the correct group or production user to receive the task assignment.

Follow these steps:

  1. Log in to the CA Process Automation web interface.

    CA Process Automation dashboard opens.

  2. Click the Operations tab.

    The Task List panel appears in the Links panel. The Task List displays the pending tasks on the right-pane.

  3. Right-click a pending task and select Open Process Instance.

    The process design diagram opens.

  4. Identify the production user or group who handles this type of request.

    After the content administrator analyzes the task details, the content administrator transfers the task to a production user or a group that handles the request.