Manage Tasks

The Task List displays a list of tasks that are assigned to a user, or to a group. When a user takes and completes a task, CA Process Automation archives the task after 2 minutes.

The Task List does not display the completed tasks. The Task List provides the following views:

My Tasks: Displays tasks that are explicitly assigned to a production user or that a production user takes.
Group Tasks: Displays all tasks that are assigned to groups to which the production user belong. The production user can filter tasks that are based on a group. The content administrator can view the tasks of a group in the All Groups filter.
All Tasks: Displays the list of tasks for all the users (in the pamadmin and PAMUsers groups). The content administrator can use this filter to view all the tasks, and transfer or delegate tasks to the production users or groups.

Each pending task in the Task List requires a reply. A content administrator and the task owner can reply to a pending request.

Manage tasks in the following ways:

Transfer a task to a new set of production users or groups. The task owner or the content administrator can transfer a task.
Delegate a task. A content administrator can delegate a task to additional production users and groups.
Remove a delegate from a task. A production user or a group member who is assigned to a task can remove one or more delegates or groups from the task.
Take a task, or return it. The production user or a content administrator can take and reply to a task. Only the task owner or a content administrator can release the ownership of a task.

Note: After a task is taken, a content administrator can delegate it. After the task is delegated, only the following users can complete the task:

Production user (who has taken the task)
Delegated user
Content administrator