Administer Touchpoints › Remove Unused Empty Touchpoints in Bulk

Remove Unused Empty Touchpoints in Bulk

Performing bulk agent removal can create multiple empty touchpoints. If these touchpoints are used in active processes, reassign them to other agents.

You can remove touchpoints at two levels:

• To remove selected touchpoints across environments, initiate the removal from the Domain right-click menu.

  You must have Content Administrator and Domain Administrator rights.

• To remove selected touchpoints within an environment, initiate the removal from the Environment right-click menu.

  You must have Content Administrator rights for the selected environment to remove its touchpoints.

Follow these steps:

1. Click the Configuration tab.
2. Lock the Domain or the target environment. If already locked with unsaved changes, save the changes.
3. Right-click the Domain or target environment and select Bulk Touchpoint Removal.

   The Bulk Touchpoint Removal dialog appears.

4. Click Search or enter a touchpoint name search expression and then click Search.

   The returned list includes only the names and states of empty touchpoints matching your search criteria. If you initiated the removal at the Domain level, the environment for each touchpoint is also shown.

5. Select the touchpoints to delete from the displayed list of touchpoints that are not mapped to agents, then click Delete.

   A confirmation states the number of touchpoints targeted for deletion.

6. Evaluate the message.
   • If the number displayed reflects the number you intended to select, click Continue to remove those touchpoints.
   • If there was a selection mistake, click Cancel and repeat Steps 4 and 5.

More information:

Remove Selected Agents in Bulk