Administer Touchpoints › Rename a Touchpoint

Rename a Touchpoint

Renaming a touchpoint has prerequisites only when the Run Program operator or the Run Script operator runs on the touchpoint.

Important! The Run Program operator and the Run Script operator in the Command Execution category reference touchpoints directly by name. Therefore, update references to the touchpoint in the Run Program operator and the Run Script operator before you rename the touchpoint.

Follow these steps:

1. Click the Configuration tab and expand Domain in the Configuration Browser palette.
2. Select the appropriate environment, and then click Lock.
3. Expand All Touchpoints.
4. Right-click the appropriate touchpoint, and then click Rename.
5. Enter the new agent touchpoint name.

   Note: The unsaved data icon to the left of your entry reminds you to save the changes. Click Save now or wait for the text prompt.

6. Select the environment that you locked, and then click Unlock.

   The Unsaved Data dialog prompts you to save changes.

7. Click Yes.