Knowledge Document Control

Administering Knowledge Management › Knowledge Document Control

Knowledge Document Control

When a user opens a knowledge document, they can add comments, submit knowledge, and view their knowledge tree documents. They can also specify the content and appearance of documents by selecting a template.

Administrators can control how users interact with documents by performing the following tasks:

Define the comment types that appear in knowledge documents and drop-down lists in the end-user interface.
Specify document settings related to comments, submitting knowledge, and viewing documents.
Create document templates that specify the content and appearance of documents.
Export (or import) knowledge content from another resource or system.
Manage document versioning capabilities.
Manage the Knowledge Documents Schedule.