Managing Knowledge › How to Use Documents in the Knowledge Base › Version Documents

Version Documents

Using the document versioning capabilities of Knowledge Management, an analyst with editing privileges can create a Rework-Draft version of a document. A rework version starts as a copy of the document that is replaced in the knowledge base after it is verified and republished. The need to unpublish the document first is avoided.

Users with editing privileges can also perform the following versioning tasks:

• Save a draft version of a document.
• Roll back to a previous version if a problem with the current version occurs (Draft or Published). The Versions tab on the Update Document page is where users can select different versions for rollback to replace the current version.
• Track the number of document versions that are saved, deleted, and archived in the knowledge base.

The Knowledge Documents Inbox on the CA SDM Scoreboard is the repository for documents in all statuses including saved and assigned draft and rework-draft documents.