Managing Knowledge › Access Export/Import › How to Export/Import Knowledge

How to Export/Import Knowledge

Export/Import templates let you define an export/import transaction.

To export or import knowledge, do the following steps:

1. Do any of the following:
   • Create an Export/Import template to create an Export package.
   • Use an existing Export/Import Template to create an Export package.
2. Export the data to another system by doing any of the following:
   • Click Export on the Template Detail page.
   • In the Export Transaction page, right-click a transaction and click Retry on the shortcut menu.
   • Use the pdm_ket utility
3. Import knowledge data from the package by doing any of the following:
   • Copy the knowledge package to a targeted CA SDM installation and place it in the $NX_ROOT/site/keit/import directory.
   • On the Knowledge Import Packages List page, right-click a Knowledge Package, and click Import on the shortcut menu.
   • In the Import Transaction page, right-click a transaction and click Retry on the shortcut menu.
   • Use the pdm_kit_txt utility

Note: The knowledge package name must start with "package_" prefix for it to be listed in the Knowledge Import page.

Important! The r11.0 import utility has been renamed pdm_kit_txt.exe to allow importing r11.0 text files. This utility does not support any of the r12.0 import enhancements.

More information:

Export/Import Packages