You can set the default information to display on the Knowledge tab at logon, the format in which categories display in the Knowledge Categories pane on the Administration tab, and the number of documents to list in the Top Solutions list on the Knowledge Management home page.
To configure general settings
The General Settings pane appears.
Specifies the information displayed by default on the Knowledge tab. You can select one of the following options:
Default: Open with FAQ/Search
Specifies the format in which document categories display in the Knowledge Categories pane on the Administration tab. You can select one of the following options:
Note: If you have more than 250 categories under the top category, or under any category, use the Display Categories in List View option and not the tree view.
Specifies the number of documents to list in the Top Solutions list on the CA SDM home page.
Default: 10
Displays data from all tenants in Top Solutions.
Default: Enabled
Sets a user to receive email notifications about status or when errors occur with document indexing. The user must have an email address in the ca_contacts table to receive these email notifications. Use the Notification Page for the assignee contact record for setting notification methods.
Important! It is critical that you set an Assignee to receive document indexing notifications in the Document Indexing Notifications section. An email address must be defined for this assignee on the Contact Notification page to enable email notifications.
Click OK.
General settings are configured.
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