CA Identity Manager Release Notes › Known Issues › General › Adding Custom E-mail Templates for Service Objects

Adding Custom E-mail Templates for Service Objects

In Service Objects, to receive e-mail notifications and expiration of the service, you must create a custom email template.

Follow these steps:

1. Navigate to the following path:

   %JBOSS_HOME%\server\default\deploy\iam_im.ear\custom\emailTemplates\default.
   

2. Create an custom email template with name “AddServiceToUserEvent.tmpl” in the following folder:

   iam_im.ear\custom\emailTemplates\default\service_status_folder 
   

3. If the Service is completed, or pending, change the Status on line 38 accordingly.
4. Verify whether the notification and expiration are updated in the generated e-mail.