CA Identity Manager Release Notes › Known Issues › General

General

The following are general known issues in CA Identity Manager 12.6.5.

Service Desk Integration REST API Doc Task Fails in IE10

The Service Desk Integration REST API Doc task does not work in Internet Explorer 10.

To workaround this issue, use a compatible browser such as Internet Explorer 11, Chrome or Firefox.

Status for Box Endpoint Users may vary from Privileges Set in an Account Template

Symptom:

When a Box account is Enabled from a Disabled state or Resumed from a Suspended state, the account state is set to Active even if the state set in the Account Template is different. This is from the difference between the binary value of the account in IM, Enabled/Disabled, and the multi-valued account status on Box.

Solution:

Administrators can perform the task Check Account Template Synchronization and synchronize an account with the Account Template.

Formatting Issues While Switching Between HTML and Text Views

Symptom:

When you create or modify an email in the HTML editor and switch between HTML and text views, there may be formatting issues, such as table colors being changed or the table being moved. These issues have been observed in Internet Explorer 9 running on Windows 7.

Solution:

Use other supported browsers. For more information on supported browsers, see CA Identity Manager r12.6 SP4 Platform Support Matrix.

Configuration Xpress has Limitations When Migrating Objects from One Environment to Another Environment

Symptom

Some objects, such as Workflow Mappings, can not promote to another environment using Config Xpress.

Solution

1. Log in to the User Console, and browse to Systems, Configure Global Policy Based Workflow for Events.

   Note: You can also go to Management Console, Advance Settings, Workflow.

2. Map an event to a non-template workflow.

   Note: This event should not be from the OOTB mapping list.

   For example, added and mapped AssignAccessRoleEvent to, ModifyAccessRoleMembershipApproveProcess.

3. Export the Environmentsetting.xml from Advance Setting in the Management Console.
4. Delete the newly added mapping from step2.
5. Import the Environmentsetting.xml file of step3.

   The mapping created in step 2 should be present after import.

QnA as "Reset password behavior" Fails with Default Question and Answer Configuration Setting

QnA as "Reset password behavior" fails using the default Question and Answer Configuration setting, under the environment administrator of IdentityMinder Tasks.

Symptom

Upon selecting the QnA as "Reset password behavior" with default Question and Answer configuration settings, the reset password fails to with the following error message:

"ERROR [im.webservices.QuestionAndAnswerResource] (http-/0.0.0.0:8443-1) Failed to process get user credential questions. Message:java.lang.NullPointerException in the server log file"

Solution:

Perform the following steps to make reset password work with the QnA as Reset password behavior:

Follow these steps:

1. Login to Identity Minder as SuperAdmin.
2. Navigate to Tasks, Environment Administrator, and then select 'Question and Answer Configuration'.
3. Click the Submit button.

   Note: Even the default values of 'Enable' option and 'Number of Authentication questions' apply only after performing this step.

Reset Password Fails After Upgrading IdentityMinder from r12.6 SP2, SP3 to SP4

Symptom:

After the upgrading from either CA IdentityMinder r12.6 SP2 or SP3 to 12.6 SP4, 'Reset password' fails to work as the “Password Reset Behavior” option is not set in the Mobile Configuration.

Solution:

To manually select the “Password Reset Behavior” option,complete the following steps.

1. Login to Identity Minder as SuperAdmin.
2. Navigate to Tasks, System, Mobile Configuration and Click on "Modiy Mobile Configuration".
3. Select the mobile configuration, navigate to 'Features' tab.
4. Manually select one of the available 'Password Reset Behavior' options.
5. Submit the task.