Using CA Continuous Application Insight › Creating and Managing Tickets › Create Tickets in an Application

Create Tickets in an Application

This procedure assumes that the application is running on an agent-enabled computer.

For the email functionality to work, the email settings must be configured.

To enable the HP ALM - Quality Center functionality, see Send Tickets to HP ALM - Quality Center.

Before you begin, open the Settings, Agents window and ensure that the capture level for the HTTP Server protocol is set to Full Data.

Follow these steps:

1. While pressing the Alt key, click anywhere in the application window.

   The ticket submission dialog opens.

2. Click Create a Ticket.
3. Enter the following information:
   • Title: A title for the ticket.
   • Email: A message about the new ticket is sent to this email address. This field appears only if the email settings are configured.
   • External Defect Tracking Num
   • Severity: The options are Low, Medium, High, and Critical.
   • Description: This field is optional.
4. To include a screen shot of the application at the time of capture, ensure that the Take screenshot check box is selected.
5. If the functionality for sending tickets to HP ALM - Quality Center is enabled, select the Raise this as a defect in Quality Center check box.
6. Click Submit.
7. If the functionality for sending tickets to HP ALM - Quality Center is enabled, do the following actions:
   1. Type the user name, password, domain, and project of HP ALM - Quality Center and click Save.
   2. If an additional set of fields appears, enter the required information and click Save.

   A message indicates that the ticket was submitted.

8. To display the ticket in the Manage Tickets window, click View Ticket.
9. Click the Close to close the ticket submission dialog.
10. To view the ticket in the New Ticket Alerts portlet of the Home page, click Refresh in the Home page.