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Creating and Managing Tickets

CAI lets you capture detailed information about application behavior, including defects. This feature can help speed up the resolution of defects by enhancing collaboration between testers and developers.

The application must be running on an agent-enabled computer. A ticket is created in the application. The ticket is viewed in the DevTest Portal.

Tickets include such information as a title, severity level, and description. Tickets also include the corresponding paths, which expose the actions of the underlying components.

This section contains the following topics:

Create Tickets in an Application

Email Settings for New Tickets

Send Tickets to HP ALM - Quality Center

Managing Tickets