Using CA Continuous Application Insight › Creating and Managing Tickets › Email Settings for New Tickets

Email Settings for New Tickets

When you create a ticket, CAI sends an email notification to a specified email address. The email includes a link to the ticket that is accessible from the Manage Tickets window by clicking Link in the Actions column.

Before you create a ticket, configure the following properties for the broker. To access these properties in the Settings tab, expand the Tickets category and select Email.

The following properties display:

SMTP server

Contains the name of the SMTP server to use for sending the email. You must use a server that allows unauthentication connection to send email.

From

Specifies the sender that appears in the email.

Subject

Specifies the subject line of the email. In the default value, the characters %1 are replaced with the title of the ticket.

Body

Specifies the body of the email. In the default value, the characters %1 are replaced with the link to the ticket.

Send Tickets to HP ALM - Quality Center

When you create a ticket, you can specify that the ticket is sent to HP ALM - Quality Center.

HP ALM - Quality Center 11 and 12 are supported.

To enable this functionality, complete the following tasks:

• Install the defect submitter
• Set the configuration properties for HP ALM - Quality Center

Installing the Defect Submitter

The installation process creates the following log files in the LISA_HOME\bin directory:

• InstallUtil.InstallLog
• LisaQCServices.InstallLog

The installation process also creates a configuration file named LisaQCServices.exe.config. You can use this file to change the default port number of 10017.

Note: If you run the lisa-qc-defect-submitter-install.bat file and an error indicates that the specified service already exists, a previous installation of the defect submitter might not have been removed. Run the lisa-qc-defect-submitter-uninstall.bat file, and then rerun the lisa-qc-defect-submitter-install.bat file.

Follow these steps:

1. Install the HP Quality Center Client Side Components.
2. Install DevTest Solutions.
3. Go to the LISA_HOME\addons\qc-defect-submit directory and run the qc_defect_submitter.exe file.

   The setup wizard opens.

4. Click Next.

   The Select Destination Directory step opens.

5. Set the destination directory to the LISA_HOME directory, and click Next.

   A message indicates that the directory already exists.

6. Click Yes.

   The files are extracted. The files include batch files for installing and uninstalling.

7. Click Finish.
8. Open a command prompt as an administrator.
9. Navigate to the LISA_HOME\bin directory and run the lisa-qc-defect-submitter-install.bat file.

   A message indicates that the installation has completed.

10. Open the Control Panel and display the services administrative tool.
11. Locate the LisaQCService.QCDefectSubmitter service.
12. Configure the service to run automatically and then start the service.

Setting the Configuration Properties for HP ALM - Quality Center

CAI queries the HP ALM - Quality Center instance for the required fields. These fields are added to the ticket submission dialog.

Follow these steps:

1. Open the Agents window.
2. In the left portion, select the broker.
3. Click the Settings tab.
4. Expand the Application Insight category and select Quality Center.
5. Configure the following properties:

   QC host

   The IP address or host name of the HP ALM - Quality Center REST API. For example:

   172.24.255.255
   

   QC port

   The port on which the HP ALM - Quality Center REST API is listening. For example:

   8080
   

6. Save the property changes.
7. Restart the DevTest Java Agent.