Customizing Your Business Views › Working with Components › Working with Unicenter Alert Management › Alert Actions

Alert Actions

Once you have selected an alert, you can select one of the following actions from the 'Select and' drop-down list and click Go:

• Create Request
• View Requests
• Search Knowledge Tool
• eHealth Report Server
• Business Service Console
• At-a-Glance Report
• Alarm Detail Report
• View Detail
• View Annotations
• Acknowledge
• Alarm
• Transfer
• Unconsolidate
• Consolidation Detail
• Close
• View Audit Trail

Unicenter Service Desk-related actions are available only when a connection to a Service Desk server is established in Unicenter MP. The following actions are available only when the Service Desk server connection is running in ITIL mode:

• Create Incident
• Create Problem
• View Requests only
• View Incidents only
• View Problems only

eHealth-related actions (eHealth Report Server, Business Server Console, and At-a-Glance Report) apply to eHealth alarms, alerts, and exception alerts. The Alarm Detail Report action applies to eHealth alarms only. eHealth actions do not appear for non-eHealth alerts.

eHealth alerts are created with corresponding eHealth server information. Even if there is no eHealth server registered with Unicenter MP, the eHealth actions still appear for eHealth alerts.

The first time you access an eHealth server in a Unicenter MP session, a login window appears (unless you have enabled EEM security in Unicenter MP). After successful authentication, access to the server remains valid for the rest of the session.

Note: If you are a Unicenter MP administrator, you can create security policies on the actions a user can take on alerts.