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Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest and Service Desk on Windows › Step 1: How to Install and Configure the Files

Step 1: How to Install and Configure the Files

Note: If Service Desk is on a Windows server separate from the Harvest server, then perform this step on both servers.

Perform the following to install and configure the connector's files:

  1. Extract the connector's files.
  2. Create a Windows system environment variable.
  3. Update the CA Change Management Integration Windows PATH environment variable.
  4. Delete the hid.dfo file.
  5. Using hcrypt, create the connector's key file.

    Important! When Harvest and Service Desk are installed on two different Windows servers, ensure that you specify the same name for the connector's key file on both servers.

  6. Use the hidmgr utility to add entries for Harvest and Service Desk to the connector's key file.
  7. Customize the bso.xml file.