Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest and Service Desk on Windows

How to Install and Configure Harvest and Service Desk on Windows

The following process describes how to install and configure the connector when Harvest and Service Desk are installed on Windows servers.

Each step specifies whether the task applies to the Harvest‑Windows server only or to the Service Desk‑Windows server only. When a task mentions neither server specifically, the task applies to both servers.

1. Install and configure the connector's files.
2. Create a Harvest Project from Lifecycle Template.
3. Load the SD-Clarity Connector form into Harvest.
4. Load the SD-Clarity Connector form on each Harvest client.
5. If you are using the Harvest web interface (Harweb), in Harweb, load the SD-Clarity Connector form.

Before you start, complete the installation prerequisites for your environment.