Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest on UNIX and Service Desk on Windows › Step 1: How to Install and Configure the Files

Step 1: How to Install and Configure the Files

Perform the following procedures to install and configure the connector's files:

1. Extract the connector's files.
2. On the Service Desk‑Windows server, create a Windows system environment variable.
3. On the Harvest‑UNIX server, update the user profile (.profile file).
4. On the Harvest‑UNIX server, restart the Harvest broker.
5. Delete the hid.dfo file.
6. Using the hcrypt utility, create the connector's key file.

   Important! You must specify the same name for the key file on both the Harvest and Service Desk servers.

7. Use the hidmgr to add entries for Harvest and Service Desk to the key file.
8. Customize the bso.xml file.