Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How Service Desk is Set Up

How Service Desk is Set Up

This section describes the steps required to integrate CA Clarity PPM with Service Desk. You must complete these steps on your Service Desk application server.

In addition to completing the steps discussed in the following sections, the Service Desk Administrator must complete the steps discussed in the chapter "Installing and Configuring the Connector with Harvest." The steps described in the chapter are needed for integrating Service Desk with both CA Clarity PPM and Harvest.