Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with CA Clarity PPM › How Service Desk is Set Up › Download the XOG Client from CA Clarity PPM

Download the XOG Client from CA Clarity PPM

For Windows, UNIX servers, and LINUX servers, you must download the CA Technologies Clarity XML Open Gateway (XOG) client from CA Clarity PPM before setting XOG up on the Service Desk application server. You must download the XOG even when Service Desk is installed on the same server as CA Clarity PPM.

XOG is the CA Clarity PPM's Web service interface. Using XOG, you can read and write data objects from CA Clarity PPM. You can also use this interface to import data from external systems in to CA Clarity PPM.

Note: Contact your CA Clarity PPM administrator or see the Integration Guide for more information.

To download the XOG client from CA Clarity PPM

1. From the Service Desk application server, log in to CA Clarity PPM as the CA Clarity PPM administrator, and open the Administration Tool.

   The Administration Home page appears.

2. Click Client Downloads from the General Settings menu.

   The Client Downloads page appears.

   Note: To see the General Settings section, you may need to use the scroll bar to navigate to this area.

3. Click the Download link next to Cross-platform ZIP.

   The File Download window opens. The cross-platform ZIP file contains the XOG client.

4. Click Save.

   The xogclient.zip file is saved to a local folder on the Service Desk application server.