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Installing and Configuring the Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed with Harvest › How to Install and Configure Harvest and Service Desk on Windows › Step 1: How to Install and Configure the Files › Create a Windows System Environment Variable

Create a Windows System Environment Variable

After creating the connector's Windows system environment variable, you must reboot the Service Desk-Windows server for the Service Desk service to recognize your changes.

To create the connector's Windows system environment variable

  1. Create a Windows system environment variable named SD_CL_CNCTR_HOME.

    Note: For instructions on how to create a Windows system environment variable, see your Windows documentation.

  2. Ensure that this variable points to the directory in which you extracted the CMI_WINDOWS.zip file.

    For example, if you extracted the CMI_WINDOWS.zip file in C:\Program Files\CA, then the value of SD_CL_CNCTR_HOME is C:\Program Files\CA\CMI.

  3. Add %SD_CL_CNCTR_HOME%\bin to the PATH environment variable.