Service Desk User Tasks (Connector for CA Unicenter® Service Desk and CA Software Change Manager for Distributed) › How Service Desk to Harvest User Tasks are Integrated › The Service Desk and Harvest Integration Overview › Create a Project in Service Desk

Create a Project in Service Desk

Depending on how your Service Desk interface is configured, the project you create will either be an asset or a configuration item (CI). For standard Service Desk, the term asset is used to define components in families such as projects, hardware, software, and so on. If your Service Desk has been configured with an Information Technology Infrastructure Library (ITIL) interface, the term CI is used instead of the term asset. The examples in this document use the ITIL term CI when defining the Harvest project in Service Desk.

Before you can create a Service Desk change order which will initiate and create a package in Harvest, the Service Desk analyst must create a Service Desk project CI. This identifies the Harvest project to Service Desk. This Service Desk project CI must contain the Harvest Project name. The Service Desk project CI object that you create here will be used later in the Project field when you create the Service Desk change order. You need to create this Service Desk project CI once for each unique Harvest project you want to identify to Service Desk.

To create a Service Desk project CI

1. From the Service Desk File menu, select New Configuration Item.

   The Create New Configuration Item window opens:

   

2. Complete the following fields:
   • Name—enter the name of the Service Desk project CI.

     Note: It is a good idea to use the Harvest project name as the name of the Service Desk project CI so that Service Desk users can easily identify the relationship between the Service Desk project CI and the Harvest project in Harvest.

   • Class—enter ECM Project. The Enterprise Change Management (ECM) Project class is a unique class that identifies the Service Desk project CIs that can be used for integration.
3. Enter any other data fields that you require. Make sure to enter some descriptive notes about the project.
4. Click Continue.

   The following detail window appears so you can finish creating the Service Desk project CI:

   

5. At the bottom of the window, on the Project tab, enter the name of the Harvest project in Harvest in the Harvest Project field, and the name of the Harvest server in the Harvest Server field.

   Note: The Harvest project name must match the Harvest project as defined in Harvest using the lifecycle template. If you do not know the name of the Harvest project, contact the Harvest Administrator.

6. Click Save.

   The Service Desk project CI is saved and a message appears at the top of the window indicating it is saved.