User Guide › Service Level Management › Exceptions › Modify Exceptions

Modify Exceptions

You can modify the details about any exception at any time. Justification must be provided for any modification to an existing exception.

Follow these steps:

1. In the Exceptions page, perform a search to display the required exception in the search results grid.
2. Click next to the name of the exception.

   The Exception Details page opens.

3. Modify the fields as required.
4. In Justification, enter the reason for modifying the exception.
5. Click Save.

   The modified exception is saved.