User Guide › Service Level Management › Exceptions › Add an Exception

Add an Exception

When adding an exception, you can:

• Define the timeslot to which the exception applies (mandatory).
• Define the contract parties and/or contracts to which the exception applies (mandatory).
• Restrict the exception to one or more domain categories and/or services.

In addition, you must include the justification for adding the exception.

Follow these steps:

1. In the Exceptions page, click Add New.

   The Exception Details page opens.

2. In Name, enter the name of the exception.
3. In Description, enter a description for the exception.
4. In Justification, enter the reason for creating the exception. This justification appears below the exception in the Exceptions page, in the exception history and in all reports affected by the exception.
5. In Timeslot, select a timeslot type (weekly or yearly) and then click Edit Timeslot to define the time period for which the exception applies.

   The appropriate Timeslot page opens.

6. [Optional] In Time range, limit the exception to a defined time range by entering the start date/time, and in the to field, entering an end date/time.

   Note: You can select a date and time from the calendar and clock by clicking .

7. In Time zone , select a time zone for calculating the time of the exception.
8. In Contract Parties and/or Contracts:
   • Select the contract party(s) to which the exception applies to from the Available Contract Parties list and click , or double-click the contract party. The contract party moves to the Included Contract Parties list.
   • Select the contract(s) to which the exception applies to from the Available contracts list and click , or double-click the contract. The contract moves to the Included contracts list. If no contracts are selected, the exception applies to all the contracts for the selected contract party.
9. In Domain categories, select the domain category to which the exception applies from the Available list and click , or double-click the domain category. The domain category moves to the Restrict to list. If no domain categories are selected, the exception applies to all the domain categories for the selected contract party/contract.
10. In Services, select the service to which the exception applies from the Available list and click , or double-click the service.

    The service moves to the Restrict to list. If no services are selected, the exception applies to all the services for the selected contract party/contract.

11. Click Save.

    The new exception is created.