User Guide › Service Level Management › Exceptions › Search for an Exception

Search for an Exception

By default, the Exceptions page displays an alphabetical list of all previously defined active exceptions that take effect in the period from one month previous to one month ahead. The effective dates and the justification for each exception are listed, as well as their current status. If the exception you want is not listed, you can search for it.

Follow these steps:

1. In the Exceptions page, enter the search criteria as required in one or more of the following fields:
   • Name
   • Exception status
   • Contract Party
   • Contract
   • Effective (from and to dates)
   • Created by user
   • Service Domain
   • Domain Category
   • Service
2. Click Search. The results display in the search results grid.

   Tip: You can search for all exceptions beginning with a particular letter by clicking that letter from the displayed alphabet. You can also use wildcards to facilitate your search.