This guide is divided into the following sections:
Introduction (this section), describes the benefits of predefined content and how CA Business Service Insight fulfills the ITIL concepts and processes with the ITILv3 predefined content.
ITILv3 Content Reference, provides descriptions for the major components in the content, for the structure of the predefined content packages, template library structure, service level templates, and the metrics.
ITILv3 Implementation Notes, discusses how to implement and create 'live' contracts and reports using predefined content. It provides step-by-step instructions for loading the predefined content package through committing a contract and generating reports.