Predefined Content Guide › Introduction › Using This Guide

Using This Guide

This guide is divided into the following sections:

• Introduction (this section), describes the benefits of predefined content and how CA Business Service Insight fulfills the ITIL concepts and processes with the ITILv3 predefined content.
• ITILv3 Content Reference, provides descriptions for the major components in the content, for the structure of the predefined content packages, template library structure, service level templates, and the metrics.
• ITILv3 Implementation Notes, discusses how to implement and create 'live' contracts and reports using predefined content. It provides step-by-step instructions for loading the predefined content package through committing a contract and generating reports.
• Functions Package Content Reference, provides descriptions for the functions available in the predefined content package.
• Business Logic Modules, provides detailed descriptions for the business logic modules and event types.